Infrastructure support
Migration delivered. We stay.
Post-deployment stabilisation, Proxmox Enterprise ticket management and direct architect access. So your infrastructure stays operational after go-live.
Post-migration stabilisation
Intensive support in the 4 to 8 weeks following go-live. Fixing unexpected behaviour, configuration tuning, and team upskilling.
- Analysis of alerts and events post-cutover
- HA, network and storage adjustments
- Targeted knowledge transfer sessions
- Documentation of corrected issues and recommendations
Proxmox subscriptions & tickets
VSHIFT resells Proxmox Enterprise subscriptions. Purchase, renewal and ticket management centralised through a single point of contact — without your teams dealing directly with the publisher.
- Resale of Proxmox VE and PBS subscriptions — Proxmox Server Solutions GmbH
- Renewal management and scope evolution
- Technical ticket submission and tracking through to resolution
- Monthly reporting of incidents and applied fixes
Architect access
An infrastructure architect reachable for incidents beyond N1. Not a helpdesk — direct technical expertise for complex problems that require fast diagnosis.
- Available during business hours (9am–6pm, working days)
- Diagnosis on complex incidents — HA split-brain, Ceph degraded, networking
- Documented recommendations and action plan
- Proxmox Enterprise escalation if required
Note — This support covers Proxmox infrastructure deployed as part of a VSHIFT engagement. It does not replace a general managed service provider or 24/7 on-call. For continuous monitoring needs, we scope an appropriate arrangement.
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