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Solutions

Proxmox operations

Subscriptions, support and continuity.

After the VMware Exit, VSHIFT clearly separates stabilisation, Proxmox vendor support and operational assistance. You know who acts, when and within which scope.

After cutover

Stabilise before moving to run.

For 4 to 8 weeks, VSHIFT follows migration-related issues, tunes the configuration and transfers the remaining operational procedures. This phase has an explicit end and produces a documented exit status.

4–8 weeks
  • Post-cutover alert analysis
  • HA, network and storage tuning
  • Backup and restore validation
  • Runbooks and targeted team handover

Vendor support

Proxmox VE and PBS subscriptions

VSHIFT qualifies the appropriate level, supplies or renews the subscription and follows exchanges with Proxmox. The response times below reflect published vendor terms and apply during Proxmox business hours.

Read the official Proxmox terms ↗

Basic

For Enterprise repository access and an initial level of vendor support.

Tickets
3 tickets / year
Initial response
1 business day
Remote support
Not included

Standard

For a production platform with occasional critical incidents.

Tickets
10 tickets / year
Initial response
4 h for severity 1
Remote support
Included

Premium

For a critical platform requiring enhanced vendor access.

Tickets
Unlimited
Initial response
2 h for severity 1
Remote support
Included

Proxmox and VSHIFT do not cover the same role

The vendor subscription provides repository access and product expertise. The VSHIFT agreement organises day-to-day operations, diagnosis and escalation.

Stable updates
Proxmox subscriptionEnterprise repository access
VSHIFT assistanceChange preparation, checks and implementation support
Product incident
Proxmox subscriptionVendor analysis and product-level fix
VSHIFT assistanceQualification, evidence collection and ticket follow-up
Daily operations
Proxmox subscriptionOutside the subscription scope
VSHIFT assistancePlatform, backup, HA, network and storage diagnosis
24/7 coverage
Proxmox subscriptionNot included in published vendor hours
VSHIFT assistanceAvailable under a Critical agreement with validated prerequisites
Qualify my subscriptions →

VSHIFT agreements

Two operating frameworks, based on criticality.

Scope, authorised contacts, service hours and commitments are defined before coverage starts. We do not present a generic mailbox as an SLA.

Business Support

Business hours

For teams operating Proxmox that need recurring assistance with incidents, maintenance and platform changes.

  • Defined support channel and authorised contacts
  • Infrastructure diagnosis and recommendations
  • Planned maintenance and operations reviews
  • Proxmox escalation when the subscription allows it

Hours, acknowledgement target, covered estate and assistance volume are defined in the agreement.

Scope Business Support

Critical 24/7 Support

P1 incidents

For services where an outage requires out-of-hours response and a tested escalation procedure.

  • Contractual 24/7 coverage for P1 incidents
  • Emergency channel and authorised contacts
  • Access, monitoring and documentation prerequisites
  • Diagnosis coordination and vendor escalation

P1 definition, commitments, exclusions and responsibilities are contracted after a scope assessment.

Assess Critical coverage

Engagement boundary — Critical 24/7 coverage is a VSHIFT service. It does not change Proxmox service hours or commitments and is not an unlimited promise: scope, prerequisites, severity levels and escalation procedures are defined in the agreement.

Which model fits your operations?

Share the estate, critical services, operations team and continuity constraints. We will scope the subscriptions and support that are actually useful.

Qualify my support requirement